Online Purchase Return
- Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor.
- If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment. Purchases of E-gift cards and sale items cannot be returned for a refund. We do not offer exchanges at this time.
- Naturally, we cannot take returns on overly used products, as determined by Runway Rogue or products not bought online at RunwayRoguebeauty.com.
- To return an item(s) please follow these steps:
- Contact us via the Contact Us form or by email at: Info@RunwayRoguebeauty.com and write “Return” in subject line, write your full name and order number in the email. You will receive return instructions via email.
- We recommend shipping your return in the original box with a service that provides tracking and/or insurance as we are not responsible for any packages lost in transit.
- Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling are not refundable.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the item(s) in your shipment, please contact us immediately by email at: Info@RunwayRoguebeauty.com. Please write “Damaged Order” in the subject line and provide a photo of the damaged item, the order number along with your email address and phone number for faster service.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled before shipping due to a customer request.
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. You will not be charged for any item until it is shipped.
For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We are required by law to collect state sales tax on orders being shipped to locations that we have nexus. Your sales tax will be calculated before checkout.
No Price Adjustment Policy
We do not offer price adjustments on any products.
Maximum Purchase Policy
Orders are limited to no more than three (3) units of any item per customer per order per month. Furthermore, frequent orders in a one month period of multiple units may be rejected by Runway Rogue.