- WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
- Team Runway is doing our very best to replenish stock as quickly as possible! The best thing to do is: Go to the specific product you want, and then click the "Email me when in stock" button! You'll be the first to know when it's back online!
- WHAT DOES LIMTED EDITION COLORS MEAN?
- Our initial line has limited quantities of certain colors. So if you see something you like make sure to get it while you can!!
- WHERE DO YOU SHIP TO?
- All USA addresses, APO/FPO and U.S. Territories served by the USPS.
- HOW CAN I TRACK MY ORDER?
- After you order has shipped, you will get a shipping confirmation email with a tracking number.
- CAN I GET RUNWAY ROGUE INTERNATIONALLY?
- Not at the moment. But we are working on it.
- CAN I GET RUNWAY ROGUE SAMPLES FOR MY BLOG?
- We love collabs, so submit your request by email to us at: Info@RunwayRoguebeauty.com and write “Blogger” in subject line, and provide us a links to your blog, website, and social channels. Or send us that information via our Contact page.
- WHAT IS YOUR RETURNS AND EXCHANGES POLICY?
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment. Purchases of E-gift cards and sale items cannot be returned for a refund.
Naturally, we cannot take returns on overly used products, as determined by Runway Rogue or products not bought online at RunwayRoguebeauty.com.
To return an item(s) please follow these steps:
- Contact us via the Contact Us form or by email at: Info@RunwayRoguebeauty.com and write “Return” in subject line, write your full name and order number in the email. You will receive return instructions via email.
- We recommend shipping your return in the original box with a service that provides tracking and/or insurance as we are not responsible for any packages lost in transit.
Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling are not refundable.
- WHEN IS YOUR NEXT PROMOTION?
- Sign up for our email and you’ll be the first to know!!
- DOES RUNWAY ROGUE TEST ON ANIMALS?
- Absolutely not! Runway Rogue is 100% cruelty-free. As Team Runway says on our Benefits page!!
- IS RUNWAY ROGUE VEGAN?
- Although the FDA hasn’t established a regulation for what it means to be “vegan,” we define it as as a product that does not contain any animal products or by-products, and has not been tested on animals. The None of the Bad Stuff list on each product page will tell you if that product is vegan. Runway Rogue never tests on animals.
- ARE RUNWAY ROGUE PRODUCTS GLUTEN FREE?
- Your health and safety are super important to us—we know how serious gluten allergies can be. Each product page has a None of the Bad Stuff list that will tell you if that product is Gluten-free.
- IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?
- Not at the present time.
- HOW DO I GET FEATURED ON RUNWAYROGUBEAUTY.COM?
- It’s easy! Just upload your photos to your Instagram, and use any of our hashtags: #RunwayRogue, #Socialrogues, #attitudeofbeauty. Patricia goes through all submissions, so just make sure to check the #SocialRogues page of the site for updates!
- I CAN’T FIND THE ANSWER TO MY QUESTION HERE?
- Send us an email to: Info@RunwayRoguebeauty.com and we’ll answer it as soon as possible!! Please keep in mind our normal hours are Monday to Thursday 9 a.m. To 5 p.m., and Friday 9 a.m. to 1 p.m. Pacific Time, excluding major holidays.